Leadership necessitates the practice of hospitality, welcoming the stranger and our vast differences, as guests at our table. This is how we unleash creativity and problem solving.
Do members of your team receive regular feedback on their significance, competence, value and worth? This is at the core of high-performing teams.
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – the priceless asset. What’s really needed is to relinquish control and re-engage.