The purpose of all listening is to move things forward. And it’s possible to build trust in under 2 minutes. Read more here, and then give it a try today.
Ever yawn when someone else yawns? Laugh because someone else is laughing? That’s your mirror neurons allowing you to literally feel what others are feeling.
Leadership necessitates the practice of hospitality, welcoming the stranger and our vast differences, as guests at our table. This is how we unleash creativity and problem solving.
Do members of your team receive regular feedback on their significance, competence, value and worth? This is at the core of high-performing teams.
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – the priceless asset. What’s really needed is to relinquish control and re-engage.
Feedback is your gift of data to your team and directly tied to psychological safety. It’s also grossly misunderstood, undervalued and underutilized.