Leadership necessitates the practice of hospitality, welcoming the stranger and our vast differences, as guests at our table. This is how we unleash creativity and problem solving.
A cake goes a long way in explaining introversion and extraversion in communication. How we compliment – and aggravate – one another.
Do members of your team receive regular feedback on their significance, competence, value and worth? This is at the core of high-performing teams.
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – the priceless asset. What’s really needed is to relinquish control and re-engage.
Feedback is your gift of data to your team and directly tied to psychological safety. It’s also grossly misunderstood, undervalued and underutilized.
A Values Statement should work hard for you. It’s your lighthouse in the storm and your compass pointing to True North.