Let’s Fight Till Six, and Then Have Dinner
How to resolve a fight by avoiding You-Statements, and instead using I-Statements and Appreciative Repair.
Conflict Resolution
Dear Team: Don’t Fence Me In!
How Essential Motivator (Temperament) Theory helps us recognize our core psychological needs, values and talents, and better leverage our differences together.
The Ugly-Yellow-Cap Lady & Me: Owning Our Great Divide
Go find an opponent today. Listen beyond the facts to their feelings and values. See how it changes, calms and empowers you. Because it will.
This Thanksgiving: Whose Got Your Goat?
Take a tip from two 4th graders this holiday season. Quit the bickering and improve self-regard, too!
The Adventure Continues: Thanks, Gardner Defoe
What does our professional life have in common with strangers in the wilderness? Actually, a lot. Solving complicated stuff, under duress, for extended periods of time…
Leadership & Hospitality: When Stranger is Guest
Leadership necessitates the practice of hospitality, welcoming the stranger and our vast differences, as guests at our table. This is how we unleash creativity and problem solving.
Who’s Indispensable and Invisible on Your Team?
Do members of your team receive regular feedback on their significance, competence, value and worth? This is at the core of high-performing teams.
When the ROI Leaves Us Freezing Cold
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – the priceless asset. What’s really needed is to relinquish control and re-engage.