What does our professional life have in common with a bunch of strangers in the wilderness? Actually, a lot. Solving complicated stuff, under duress, for extended periods of time…
Leadership necessitates the practice of hospitality, welcoming stranger, and differences, as guests at our table. This is the recipe for success…
It’s called psychological safety, where members of high-performing teams receive regular feedback on their significance, competence, value and worth. Where experts exist at every level in an organization and it’s our job to listen, recognize and empower them.
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – a priceless asset. A recent study by Harvard University, the Carnegie Foundation and the Stanford Research Center determined that 85% of job success comes from people skills and 15% from technical expertise.