How to resolve a fight by avoiding You-Statements, and instead using I-Statements and Appreciative Repair.
How Essential Motivator (Temperament) Theory helps us recognize our core psychological needs, values and talents, and better leverage our differences together.
Go find an opponent today. Listen beyond the facts to their feelings and values. See how it changes, calms and empowers you. Because it will.
Leadership necessitates the practice of hospitality, welcoming the stranger and our vast differences, as guests at our table. This is how we unleash creativity and problem solving.
Do members of your team receive regular feedback on their significance, competence, value and worth? This is at the core of high-performing teams.
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – the priceless asset. What’s really needed is to relinquish control and re-engage.