People become resilient, motivated, innovative and persistent through trust. We don’t get anywhere alone. We’re wired to connect!
It’s called psychological safety, where members of high-performing teams receive regular feedback on their significance, competence, value and worth. Where experts exist at every level in an organization and it’s our job to listen, recognize and empower them.
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – a priceless asset. A recent study by Harvard University, the Carnegie Foundation and the Stanford Research Center determined that 85% of job success comes from people skills and 15% from technical expertise.
Feedback is an invaluable tool to enhance team and individual performance. It’s your gift of data to your team and directly tied to psychological safety. It’s also grossly misunderstood, undervalued and underutilized.
I once worked for an organization that required all employees to smile at every (single) visitor within 5 seconds of passing them. That’s right. Antennae out – smile on – 24/7. While the idea was credible, let’s make everyone feel welcome, the initiative failed miserably…