Organizational Development

February 7, 2019

Who’s Indispensable and Nearly Invisible on Your Team: Who’s Hector Today?

It’s called psychological safety, where members of high-performing teams receive regular feedback on their significance, competence, value and worth. Where experts exist at every level in an organization and it’s our job to listen, recognize and empower them.

Business Partnerships, Conflict Resolution, Family Owned Businesses, Leadership Development, Organizational Development, Team Building
October 13, 2018

When the ROI Leaves Us Freezing Cold

When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – a priceless asset. A recent study by Harvard University, the Carnegie Foundation and the Stanford Research Center determined that 85% of job success comes from people skills and 15% from technical expertise.

Conflict Resolution, Family Owned Businesses, Leadership Development, Organizational Development
May 4, 2018

From Dartboard to Directional Guide: When Your Value Statement Points to True North

I once worked for an organization that required all employees to smile at every (single) visitor within 5 seconds of passing them. That’s right. Antennae out – smile on – 24/7. While the idea was credible, let’s make everyone feel welcome, the initiative failed miserably…

Mission & Vision, Organizational Development, Team Building