I was driving down a two-lane road that cut through a dense, wet forest. It was raining and off in the distance I could see a person waving at the passing cars. This was not a Queen Elizabeth-style wrist-rotation wave, mind you—but a full-blown overhead-arching howdy-do to each car that drove by. I smiled in […]
We vacationed this summer on an island nestled on a remote lake in Maine. Guests had their own cottages and the lodge was the only location to access Wi-Fi. I had no phone service whatsoever. However, what I did have – we all had – was an abundance of hospitality from staff and guests alike. At […]
I did it again. This morning I watched helplessly as the steel cut oats violently erupted up and over the saucepan, splattering a frothy film that seared a hard crust all over the stove. A spectacular mess. This puzzles me because I’m an accomplished cook, as I should be. As former co-entrepreneur of an all-natural […]
Feedback is an invaluable tool to enhance team and individual performance. It’s your gift of data to your team and directly tied to psychological safety. It’s also grossly misunderstood, undervalued and underutilized. According to psychologist Richard L. Williams, there are only two types of feedback that matter: Positive Feedback– For behavior repetition Corrective Feedback – […]
I once worked for an organization that required all employees to smile at every (single) visitor within 5 seconds of passing them. That’s right. Antennae out – smile on – 24/7. While the idea was credible – let’s make everyone feel welcome – the initiative failed miserably because it was impossible to apply consistently. As […]