When Terra (not her real name) called me, she was absolutely at wit’s end. The cause? Michael, her fairly new, young, and salaried director. He seemed to think that being “salaried” meant showing up for work whenever he felt like it. He was chronically late for meetings as well—even meetings with her! She just couldn’t […]
Manage yourself first…manage others second
We begin with the key leadership stakeholders first. We help you recognize your skill development to successfully communicate your thoughts and feelings in conflict. We explore how empathy de-escalates tension, and how impulse control, interpersonal skills, stress tolerance and optimism guide you to enhanced problem solving and solutions.