Tag Archives: Communication

October 13, 2018

When the ROI Leaves Us Freezing Cold

When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – a priceless asset. A recent study by Harvard University, the Carnegie Foundation and the Stanford Research Center determined that 85% of job success comes from people skills and 15% from technical expertise.

Conflict Resolution, Family Owned Businesses, Leadership Development, Organizational Development