Think you know about the communication implications for extraversion and introversion? The image of cakes goes a long way in explaining how we compliment – and aggravate – one another.
When cost containment and ROI freezes the customer out, we’ve lost control of the relationship – a priceless asset. A recent study by Harvard University, the Carnegie Foundation and the Stanford Research Center determined that 85% of job success comes from people skills and 15% from technical expertise.
Feedback is an invaluable tool to enhance team and individual performance. It’s your gift of data to your team and directly tied to psychological safety. It’s also grossly misunderstood, undervalued and underutilized.